סמינר בהתנהגות ארגונית

S

Mark Bolino
University of Oklahoma

The Complexity of Organizational Citizenship Behavior: An Ongoing Effort to Understand the Dark Side of the “Good Soldier” Syndrome

Prior research has found that organizational citizenship behavior (OCB) is beneficial for both employees and organizations. Employees who go beyond the call of duty are typically evaluated more favorably by supervisors, and organizations benefit from OCB because such behavior contributes to the development of social capital and “lubricates” the social machinery of the organization. However, in this presentation, I will discuss a growing body of work that challenges the notion that OCB is positive and explores its potential downsides. I will give particular attention to my own research, which indicates that employees who engage in OCB may experience stress, overload, and work-family conflict; that employees may feel pressured to engage in OCB; that being a “good soldier” can sometimes result in citizenship fatigue and lower levels of OCB in the future; and that OCB may lead to moral licensing. In addition, I will describe the findings of my latest study, which examines how employees communicate with their partner about going the extra mile and how these communication strategies are related to OCB, work-family conflict, and partner satisfaction.