מפגש "עושים עניין" עם פרופ' גד אלון

The Recanati Executive MBA Program  is happy to invite you to hear one of our faculty members
Prof. Gad Allon

on
“Service, Data and Technology: How Much Is Your Customer’s Time Worth?”
​

In many service industries, companies compete with each other on the basis of the waiting time their customers' experience. We will try to explore how customers value their waiting times, and how firms can impact customers¹ decisions and perception of time when sharing information.   The talk focuses on data-driven approaches to service management, linking strategic and tactical operational decisions. 

Gad Allon is a professor of managerial economics and decision science at the Kellogg School of Management at Northwestern University. He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and a Master degree from the Israeli Institute of Technology. 

You are welcome to join the lecture, kindly confirm your attendance by registering here.